You have questions, we have answers!
How does this work?
We want your event to be a stress-free experience! We come to your home to set up and style, leave you to have your party, and then return the next day to pick everything up!
How do I make a reservation?
To start your booking, browse our website and choose a theme. We're happy to mix and match elements between themes, or work with you if you have something specific in mind that you don't see on our website or social media pages.
Once you have a date and theme selected, fill out our request form and we'll contact you to confirm availability and discuss next steps for the 50% refundable reservation deposit and signed party contract.
Due to the high volume of requests we receive, we're unable to hold dates for you until deposit and signed contract are returned.
What happens the day of the event?
The week before your event, we'll be back in touch to verify everything once more before delivery including delivery and pickup times. During the designated arrival window, we'll arrive to setup and style the party for you!
*Please have the area cleared and ready for tent set up. Each small tent requires a 4-foot by 4-foot space. The Firefly Bell Tent requires a 25 foot radius for staking and lines. We're unable to assist in moving furniture so please have the space ready.
On average, it takes 60-90 minutes for us to set up and style our A-frame tents and two hours for our Firefly Bell Tent.
What is the standard rental period?
Standard is overnight. If you want to have tents for more than one night just make a note in your reservation and we will work to accommodate you! Additional night rate applies and is based on availability.
What if I need to cancel?
We understand things happen, especially right now! Cancellations made more than 7 days prior to your event will receive a total refund of any advance payments.
Cancellations made within 7 days of the event are not eligible for a refund and you will forfeit your deposit.
COVID-19 UPDATE: If someone is sick, please let us know ASAP and we will discuss the potential for rescheduling instead.
How is everything cleaned?
After each event, all bedding is laundered using hypoallergenic detergent. Mattresses, decorative pillows, and decorative items are disinfected and sanitized. We have kids, too, and will ensure everything meets the picky standards we have for our own family!
How far do you deliver?
We cover most of metro Nashville's surrounding counties, and rentals outside that area may incur a flat-rate time/mileage fee depending on your location which will be disclosed before booking.
Is there an age requirement?
We highly recommend party guests are ages 5 and over. If you have a younger sibling in the house, we're happy to make exceptions for them.
Can I use the A-frame tents outside?
Our handcrafted tents are designed to be used indoors only, but we can sometimes make exceptions if there's a covered patio/porch. If the tents are damaged, there will be an additional charge immediately upon return.